CONTACT & FAQ’S
We’d love to hear from you.
Keke responds to every message personally.
Email
admin@kekekosmetics.co.uk
Phone
0121 517 0710
Instagram
@keke.kosmetics
DMs welcome and responded to quickly
Address
Unit 2, 98 Spencer Street
Birmingham B18 6DB
By appointment only · Monday–Sunday
Academy enquiries
DM @keke.kosmetics with the word ACADEMY
Send a message.
We'll get back to you as soon as possible.
FAQs
Before you book.
Does PMU work on my skin tone?
Yes — and it's one of Keke's specialisms. She has spent six years perfecting techniques for women of colour and will assess your skin tone, undertone and skin type before anything begins. The results are built around you, not adapted for you.
Does it hurt?
A topical numbing cream is applied before and during treatment to keep you comfortable. Most clients describe the sensation as mild scratching at most. Keke checks in throughout to make sure you're at ease.
How long does a treatment take?
Brow appointments are typically 2–3 hours from start to finish. This includes your consultation, brow mapping, the treatment itself and aftercare guidance. Never rushed — always thorough.
How long do results last?
Results typically last up to 2 years depending on your skin type, lifestyle and aftercare. Oily skin may fade faster. A top-up appointment is recommended every 12–18 months keeps your brows looking fresh.
Is the touch-up included?
Your touch-up appointment is booked at 6–8 weeks, once your skin has fully healed — this is where we refine the shape and colour to get everything just right. Touch-ups are £30 for Ombre Powder Brows and £40 for Combination Brows. WhatsApp aftercare support is included throughout.
Can I book if I've had PMU elsewhere?
Possibly — it depends on the existing work. Please send a clear photo of your brows to admin@kekekosmetics.co.uk or DM @keke.kosmetics before booking so Keke can assess whether the treatment is suitable. Some previous work may need to fade further before we can proceed.
Do you offer payment plans?
Klarna is available on treatments over £50, letting you spread the cost in instalments. For Academy packages, the Klarna payments will be set up prior to the start of your course.
What should I do to prepare for my appointment?
Avoid alcohol for 24 hours before your appointment, avoid blood-thinning medications where possible (always consult your GP first), and come with clean skin — no makeup on the brow area. Full aftercare kit and guidance is given to you after your appointment.
How do I apply for the Academy?
DM @keke.kosmetics on Instagram with the word ACADEMY or email admin@kekekosmetics.co.uk and Keke will be in touch with availability, package details and next steps. Spaces are very limited, as these are 1:1, so early enquiry is recommended.