policies & procedures

BOOKING POLICY

•     A deposit is required in order to secure any appointment. It will be deducted off the final          payment when     you attended your appointment.  

•    Click ‘Book Now’ to book your appointment. If you are having difficulty booking, then     please drop us an email or drop us a DM.

 

•    Keke will NOT be doing brow perfection visits on Saturdays as this is the most popular day of the week. Should you book this without confirmation from Keke, your appointment will be cancelled immediately. They can only be booked for evening appointments, unless otherwise agreed by Keke.                             

MOBILE APPOINTMENTS

•    Please note, we are NOT mobile and are based at Keke Kosmetics Beauty Lounge (Jewellery Quarter, Birmingham). Keke will only travel for bridal bookings and mileage is chargeable.

late & cancellation policy

•    Please arrive to your appointment on time. If you are 10mins late then a £10 late fee will be added to on to  the final payment.

 

•    If you are more than 20mins late, your appointment will be cancelled and your deposit will be lost. You will need to pay another deposit to secure another  appointment.

 

•    All deposits paid are non-refundable but should you wish to move your appointment, with at least 48 hours notice, the deposit will go towards your new appointment date.

 

•    If you cancel with less than 48 hours notice, your deposit will be lost.                            

salon policy

•    Please do not attend your appointment with additional  guests or children. We are only a small salon and the safety of our clients is important. For bridal trials, you can request to bring a plus one, but please inform Keke prior to the day of the appointment.

•    Please be forthcoming about your medical histor including any allergies, medication etc.

 

•    You will be sent a COVID form link via text message a day before your appointment, please ensure it is  completed before your arrival.

contact us

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CONTACT US

Please note, all our staff have different working hours so we do not accept walk ins, you must book an appointment prior.

Keke Kosmetics Beauty Lounge

Unit 2, 98 Spencer Street

Birmingham B18 6DE

0121 517 0710

0785 180 7039

General Enquiries: admin@kekekosmetics.co.uk

Course Enquiries: courses@kekekosmetics.co.uk

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